【職缺內容】 A.Overall responsible for the Applications support and systems setup in DBS Taiwan, manages the entire Technology Applications in the Bank both on Operations and Project delivery, to support the following operations services and projects: a.Manage Country tech application hosted in Taiwan or Region and major support on Customer Service and Digital Process system. b.User requirement management and analysis for project implementation ew enhancement. c.System change management i.Manage system change request in DBSTW internal CI/CD system ii.Manage system change request in DBSTW internal change management system iii.Collaborate with DBS internal party to deploy system changes and support BU to do Live verification d.Production Incident management and issue diagnostic. e.Application/System Security management (vulnerability fix / security patching /ISCD) f.Project management (contracts, SOWs, delivery etc). i.Obtain contracts /SOWs approval for system enhancement/ project implementation ii.Obtain budget approval for project implementation and process improvement. iii.Obtain support from related internal and external parties according to project organization structure. iv. Manage project implementation and process improvement within agreed budget, scope, and time. v.Manage user testing and sign-off. Manage procedure update. vi.Manage management reporting and escalation. B.Ensure compliance to DBSTW standard and policy as well as Group standards and regulatory requirements. C.Deployment of applications systems to support business and units in the Bank.
Requirements:• Supporting applications/projects management, it will be a plus if has experience in customer service support.• Bank application development/support.
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