- Develop and execute new product / pricing initiative to deliver deposits growth aspiration. - Coordinate and work closely with internal stakeholders to streamline the end-to-end process. - Provide the frontline a clear, relevant and timely product / program launch, and necessary training. - Constantly review, propose actions, and coordinate with key stakeholders to improve product related process for better customer experience delivery. - Responsible for business performance tracking, regulatory reporting, portfolio management, and customer feedback handling. - Work with Marketing, Legal & Compliance for communications development and ensure that particular risks inherent in certain products are fully and clearly explained and all closures comply with regulatory requirement and Group policy.
- Knowledge of the financial services industry- Customer service orientation- Time management and prioritization- Ability to read, interpret, and write routine reports, correspondence, and procedure manuals- Ability to speak effectively before groups of customers, employees, and senior management- Ability to perform root cause analysis- Knowledge of Project Management methodologies- Knowledge of financial institution risk assessment, risk mitigation, and internal control practices- Ability to multi-task, set priorities, and execute action plans in order to meet organization goals and deadlines