【職缺細節】 The resource will support the follow jobs: 1. Manage the Intra-group outsourcing partner who provides support of the applications. 2. Establish service level agreements and risk-based RAG thresholds. 3. Manage service providers, through service metrics, SLA and bank-wide KPI’s by continuously driving the efficiency. 4. Monitor application service performance and require service providers to continuous improvement initiatives to enhance efficiency and effectiveness. 5. Escalate all issues and operational lapses to the service delivery manager management and relevant stakeholders and ensure actions taken by service provider to address the issues and/or lapses are appropriately validated before closure. 6. Ensure compliance to regulatory requirements and DBS policies, standards and guides.