工作內容：
Business Function Digital revolutions are set to change the way we live, work and play. That is why we have spared no effort in ensuring we are at the forefront of this new generation. Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
Responsibilities 1.Drive mobile innovation projects and identify business opportunities. Devise new ways to improve the digital customer journey through the use of Artificial Intelligence and Machine Learning. 2.Think digital & mobile strategies. Aspire to make a difference for digital customers by building on DBS omni-channel strategy and pioneering new digital experiences through ground-breaking innovations. 3.Manage Stakeholders, Tech and Ops, and Product teams. Able to foster strong Collaborate with cross functional business partners (including Customer Experience, Marketing, IT, Finance, Legal, Compliance, Risk, Operations and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs. 4.Design and develop the best-in-class customer & employee journeys on digital channel, identify untapped opportunities for digital value capture and strategic cost management, and manage timely delivery of projects. 5.Identify and anticipate emerging mobile technology, customer data & insights, industry trends and customer behavior, trends to continuously improve our online and mobile offerings, and strive to be the best digital bank in the world. 6.Improve customer satisfaction on our digital channel. Monitor the Voice of Customers feedback channels to identify areas for improvement, define short term action points and permanent fixes to remove pain points. 7.Design customer migration and communications plan through online marketing campaigns and engagement efforts to increase Improve channel usage 8.Perform Channel tracking and drive analysis through Data. Use of AA data to perform customer analysis and track customer usage and tractions. 9.Define business requirements for digital channel enhancements, review functional specifications and participate/sign off on User Acceptance Testing (UAT) along with processes and documentation •專案管理師需定期檢查並更新產品規格及確認需求開發進度； •協助測試及更新測試狀態及匯報； •每週統整當週異動事項紀錄，確保專案細項都被更新； •其他主管交辦事項。
Requirements 1.At least 5 years’ working experience in a related position 2.Experienced in digital channel management, gathering business requirement, managing channels projects and initiatives 3.A positive attitude in the work is a must. 4.Self-motivated with a strong sense of ownership and accountability.
我要應徵
分析師推廣助理
