工作內容:
Execute & manage end to end debit card onboarding, servicing & usage journey / processes for 3 segment based Debit Card types Mass, Treasures & TPC Debit Cards -Debit card onboarding journey including both branch & digital online application journey -Debit card function activation journey namely for ATM, MasterCard spend, overseas withdrawal & MCA across branch & digital channels -Debit card servicing / usage including Local & Overseas ATM PIN, Local & Overseas ATM withdrawals, MasterCard spend, earmarking & chargeback -Enhancing debit card key indicators tracking onto control tower -Optimize operation efficiency working with Branches, Card Ops, DigiBank, call center & BUC
Subject Matter Expert for Debit Card BAU & Day 2 deliverable (MCA / Payment Control/ Fees & Charges) + recarding working with MtJ squad member -Day to day customer, operation & tech issues resolution for debit card onboarding, servicing & usage journeys -Co-ordinate end to end journey improvement and other initiatives including BRD alignment with stakeholders -UAT & PAT co-ordinator for debit card related project and enhancement.